Cancellations: If you are unable to attend, a substitute delegate is very welcome. We will make a full refund (less $80+GST = $88 administration fee per delegate) for cancellations received in writing (letter or fax) at least 14 days prior to the course. Alternatively you may choose a 100% credit note for the full value of the paid registration fee to put towards a future course. For cancellations or postponements received in writing at least 7 days prior to the course we will give you a 50% credit note for a future course. Unfortunately, no refund can be made for cancellations or postponements received less than 7 days prior to the program start date or for delegates who fail to attend the course. Performance Dynamics reserves the right to change the program, venue and tutors without notice. In the event of a cancellation of a course, Performance Dynamics' liability is limited to the return of the course fees only. Credit notes are valid for 12 months.