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COMMENTS FROM PAST PARTICIPANTS...

internal consulting skills course Scotland

"An excellent course. Very professionally presented and managed." Leigh Maynes, Accenture

"The best course I have ever been on, and being a trainer myself that's a very big accolade." Gaye Burnett, Toyota Australia

"One of the best courses I have ever been on, ever" Karen Crossley, Australian Stock Exchange

"Packed full of practical action-oriented hints, tips and excellent 'real life' examples of how to manage the consulting process. Very enjoyable." Mark Dickson, Optus Communications

"Did what it said on the tin! Good range of consultancy tips which will be valuable in my current and future roles" Keith Chalmers, Scottish & Southern Energy, Scotland

Internal Consulting Skills course USA

"Will be able to incorporate many of the concepts into my day-to-day job. Daryl is an engaging presenter who held my interest throughout the entire course. Well done!" Debbie Campbell, IM Change & Capability Manager, BOC Gases, New Jersey, USA

Internal Consulting Skills course New Zealand

"Gave me lots of skills on how best to gather and present information. Very enjoyable - will recommend to others" Gavin Kane, Bank of New Zealand, Wellington, New Zealand

Home > .... > Facilitators

Facilitators

Meet our course leader and facilitators for the Internal Consulting Skills public and in-house courses:

Daryl Wightman
MA(Cambridge) CPsychol

Daryl Wightman - Internal Consulting Skills course Leader
is Managing Director of Performance Dynamics and our Course Leader. He has over 30 years’ experience as a management consultant and has a unique background in both business information systems and human behaviour. He joined Andersen Consulting (now Accenture) as an IT Consultant in 1978 and designed and implemented large computerised business systems for clients in insurance and banking in London. As a Chartered Psychologist in the SHL Group and then a Managing Consultant in PricewaterhouseCoopers (pwc) he assisted clients in London and Sydney to initiate and manage organisational and culture change and introduce leading-edge Human Resources practices to align human performance with business goals. He regularly facilitates business planning and change management initiatives for clients. He has assisted over 100 major organisations in Australia, New Zealand, Asia, Europe, UK, USA, Canada and South Africa including AMP, BHP Billiton, British Nuclear Fuels, Tata Steel Europe, ThoughtWorks, Lloyd’s underwriters, Optus, Suncorp, QBE, Commonwealth Bank and the UK National Health Service. Daryl is one of the authors of the book ‘Australian Human Resources Management’ and consults to organisations internationally. He was awarded a scholarship to Cambridge, holds a double MA in Physics and Psychology from Cambridge University, is a Chartered Psychologist in the British Psychological Society and a registered Psychologist in Australia.

Kate McLaughlin
BA(Hons) PGCE ACIB

Kate McLaughlin - Internal Consulting Skills courses Director of Training
is Training Director of Performance Dynamics and has over 20 years experience in training and business consultancy in financial institutions in London and Sydney. She is a specialist in banking operations and designed and implemented the quality standards and process for the first project in Europe to centralise back office processing in retail banking operations. She designs and implements training and development solutions to support business improvement initiatives and her past clients include HSBC, Schroders, Hill Samuel and Midland Montagu. She holds a BA(Hons) from Southampton University, Post Graduate Certificate in Education (Cambridge) and is an Associate of the Chartered Institute of Financial Services (UK).

Philip Wise
(Consulting Engineer)

Philip Wise - Internal Consulting Skills course facilitator
is an Associate Director with Performance Dynamics and has over 20 years experience as Managing Director of an international engineering consultancy. He has worked with clients in over 15 countries including UK, USA, Italy, Russia, France, Spain, Romania, Brazil, Saudi Arabia, Vietnam, India, Indonesia, China, Singapore, New Zealand and Australia. He specialises in designing and implementing sophisticated automated production facilities to suit often unique business environments, workforces and cultures. Phil has an intimate working knowledge of consulting techniques to build relationships, identify business needs, deal with obstacles, negotiate and influence others and achieve success in challenging environments with conflicting priorities. He has also set up several successful joint ventures in Eastern Bloc countries. His clients include Ford, BHP, Hoover, Email, Southcorp, Schneider, Comalco, Frigidaire, Rheem, Simpson, Chef, Electrolux, ABB, Sunbeam/Victa and Whirlpool.

Natalie Verdon
BA (Psych)

Natalie Verdon - Internal Consulting Skills course facilitator
has over 20 years experience in management consultancy. She specialises in change management processes taking a holistic view of business systems, organisational culture and factors that influence bottom-line results. She is co-author of the "International Customer Service Standard" (1999) and is a regular speaker and trainer on customer service and process improvement. Her clients include Pfizer, Westpac, Qantas and Woolworths. She holds a Bachelor of Arts degree in Psychology and is a licensed assessor for the International Standards Accreditation Board.